I had a similar problem with them a couple of years ago. I ordered a title over the phone, gave them my credit card number, and everything, but the dvd never showed up.
They never did charge me, but never did get in touch with me about why they never sent it either. I think they are just ass backwards and unorganized in everything from what I've heard about them.
Wish I knew what to tell you.
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Twitter.com/degraderzim